Terms and Conditions

1. Introduction

Welcome to TakeOffer Education (“we,” “our,” or “us”), operated by HollyInfinity Consulting Ltd. (Company Registration Number: 15560760), registered at 40 South Way, London, HA9 0TD, United Kingdom.

These Terms of Service govern your use of www.takeofferedu.com and our education consulting services. By accessing our website or using our services, you agree to these terms.

2. Our Services

2.1 Service Description

We provide international education consulting services, including but not limited to:

  • University application guidance
  • Document preparation assistance
  • Interview preparation
  • Visa application guidance
  • Pre-departure support

2.2 Service Packages

  • Different service packages are available for various destinations (UK, Hong Kong, Singapore, Australia)
  • Detailed service contents are specified in individual service agreements
  • Service fees vary based on the chosen package and destination

3. Client Obligations

By using our services, you agree to:

  • Provide accurate and truthful information
  • Submit required documents in a timely manner
  • Pay service fees as agreed
  • Maintain regular communication with your assigned consultant
  • Complete necessary tasks within agreed timeframes
  • Take responsibility for university application fees and other third-party charges

4. Our Obligations

We commit to:

  • Provide professional consulting services
  • Maintain confidentiality of client information
  • Offer guidance based on current education policies
  • Provide timely updates on application status
  • Deliver services within agreed timeframes
  • Maintain professional standards throughout the process

5. Payment Terms

5.1 Service Fees

  • Fees are charged in GBP as agreed
  • Payment methods include bank transfer and major payment platforms
  • Specific payment schedules will be outlined in individual service agreements

5.2 Additional Charges

  • University application fees
  • Visa application fees
  • Document translation or certification fees
  • Other third-party charges are not included in our service fees

6. Refund Policy

6.1 Refund Eligibility

  • Service fees are refundable under specific conditions as outlined in the service agreement
  • Refund amounts vary based on service stage and circumstances
  • Processing time for refunds is typically 14 business days

6.2 Non-Refundable Circumstances

  • Services already rendered
  • False information provided by client
  • Client’s voluntary withdrawal after service commencement
  • Third-party fees (university application fees, visa fees, etc.)

7. Liability and Limitations

7.1 Service Outcomes

  • We do not guarantee admission to any institution
  • Visa approval decisions rest with relevant authorities
  • Academic performance remains the student’s responsibility

7.2 Limitation of Liability

We are not liable for:

  • Decisions made by educational institutions
  • Visa application outcomes
  • Changes in immigration policies
  • Delays caused by third parties
  • Force majeure events

8. Intellectual Property

  • All materials provided during consultations remain our intellectual property
  • Documents prepared for clients become their property upon full payment
  • Our brand name, logo, and website content are protected by copyright

9. Communication

9.1 Official Channels

9.2 Response Times

  • General inquiries: Within 24 hours
  • Urgent matters: Within 12 hours
  • During UK business hours (9:00-17:30 GMT)

10. Termination

We reserve the right to terminate services if:

  • False information is provided
  • Payment terms are not met
  • Professional boundaries are violated
  • Service agreement terms are breached

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Us

For any questions about these Terms of Service, please contact us at:

  • Email: [email protected]
  • Phone: +44 7536957687
  • Address: 40 South Way, London, HA9 0TD, United Kingdom

Last Updated: December 24, 2024

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